A reply to my email

I just received a reply to my email to complaints@1and1.com.

Thank you for contacting us.

I understand that you've been upset with our technical
support team. This is something that I can only
apologize for. This is an aspect of our service that
we're always trying to improve. This is why your
feedback is so important to us. We can now look through
and see where and if we made mistakes. Then, we can
look into making sure that this doesn't happen again.
Again, we can only apologize for this frustration that
you've suffered.

We want to apologize for this downtime. As well,
as a sign of good faith in our working relationship,
we have since added a free month of hosting to your
package.

If you have any further questions please do not
hesitate to contact us.

--
Sincerely,
Zachary Lambert
Customer Service
1&1 Internet