Called 1and1 about lockup

I called 1and1 tech support about the server lockup. He opened a trouble ticket (131545308) and said they'd see what was wrong. At least this time I'm talking to the data center in Kansas instead of the Pennsylvania office. Maybe talking to someone who can physically touch the server will make a difference. I gave him the URL to this blog so they could see what's been happening. I emailed it to their sales, support, billing, complaints (manager), and even the press rep but that was months ago and it doesn't sound like they put it on the account record.