Monday, March 9, 2009

Server at 1and1.com down again

I just had to reboot the unreliable server that I rent from 1and1.com. It's crashed again and again since I rented it. I tried to get it replaced through 1and1's tech support but they insist that they won't replace it because there's no proof it's their problem. They provided the server and loaded the operating system but claim they're not responsible if it doesn't work right. Reputable hosting companies repair or replace servers that crash. After 1and's tech support refused I emailed their complaints address (management), sales, billing, tech support, and even their press contact. No one was willing to do a thing about it crashing.

The serial console was locked up but showed this before the reboot:

RAID1 conf printout:
--- wd:2 rd:2
disk 0, wo:0, o:1, dev:sda7
disk 1, wo:0, o:1, dev:sdb7